FAQ

1. Why book with CityMundo?
Why would you make a reservation with our company? There are a few good reasons:*All accommodations have been checked by us, they are nice, clean, centrally located.*When the accommodations are shown as available, they really are available. You can book them right away, and you don’t have to wait for an answer from the host.

*Prices are fair, a more expensive accommodation offers more than a lower priced accommodation.

*When you have questions, you can always reach us by info@citymundo.com or by phone +31 20 4705705. We can help you out, because we have visited all accommodations and know the city of Amsterdam very well. We live here ourselves.

*We know the laws of the city of Amsterdam, and we check our offer on legality. Therefor for example, you cannot reserve an accommodation for more than 4 people, it is not allowed by the municipality. It is safe to reserve with us.

2. How to make a reservation?
As soon as you have made the decision on the available location you would like us to reserve, we will be needing from you:- your address and phone number
- the number of your identification document
- a down payment
To conclude the reservation we will need to know at what time you will be arriving at the address so that we can inform the host. The reservation confirmation form with the information about the location and its surroundings (public transportation, etc) will be sent to you through the mail. On this form you will find the information about the remaining amount to be paid directly to the host at the moment of arrival.*The down payment may be done through VISA, EUROCARD, MASTERCARD, American Express. You can do this at your personal CityMundo page, which is a secure web page.When you have made the reservation:
Each reservation form will contain the time of arrival at the location address that you have agreed on with CityMundo at the moment the reservation was booked.
The host will be expecting you to arrive at that time.
If any changes are made concerning the time of arrival, please contact the CityMundo office or the host beforehand.
Under the title “payment host*”, you will find the amount that is to be paid to the host in cash and in local currency upon arrival.
(It is not possible to pay this part with your credit card)
All accommodation offered by CityMundo, whether it’s an independent house, a studio or a room in a house, is privately owned. Therefore, we kindly ask you to respect this hospitality and take any eventual house rules into consideration.
All accommodation includes linen and towels. Accommodation with a kitchen will also include kitchen linen.

3. How do I pay for my reservation?
Payment is always made in two instalments:The down payment is made by credit card online when the reservation is made and consists of 25% of the total amount + € 20 reservation costs;
The remainder is paid upon arrival in cash and local currency at the accommodation reserved and consists of 75% of the total amount.It is not possible to pay this amount with a credit card.

4. What do I pay for an accompanying child?
Children younger than 3 years: no charge.
Children of 3 and 4 years old: € 20 per night, when accompanied by only one adult: the first child is free.
For children older than 4 years there is no reduction.

5. What do I pay when I travel alone?
You pay for each unit of accommodation at least the price for the minimum number of persons for whom that accommodation applies.

6. Is it possible to reserve for fewer than 3 nights?
It is possible to stay for fewer than 3 nights, but you will still have to pay the amount for 3 nights, as this is the minimum price.

7. Is it possible to reserve for more than 21 nights?
Sometimes it is possible. Please contact CityMundo.

8. What happens when I want to cancel the reservation?
That depends on when you cancel:
When you cancel at the latest on the working day* prior to the reserved period commencing and cancel the reservation in writing (by email) (Meaning that the written cancellation must have been received by CityMundo at the latest on the working day* prior to the reserved period commencing), the down payment shall serve as cancellation charge. When you cancel after the reservation has commenced, you will be due the entire amount (down payment + remainder).

9. What happens when I want to alter a reservation that has already been made?
That depends on when you notify the change.
Changes are possible when you notify in writing (by email) at the latest on the working day* prior to commencement of the reserved period that you want to change the reservation.
This means that the written request for change must have been received by CityMundo at the latest on the working day* prior to the reserved period commencing.
When you want to change the reservation after the reservation has commenced, then the only changes possible are A and C.
See hereunder the various types of change:Different number of guests
A. I want to come with more people than for whom I have reserved:
The existing reservation will be maintained and a new reservation made for the extra guests.
The price per person per night for these new guests is the price per person per night that applies for the total number of guests for both reservations.
Example: When the existing reservation was for 2 persons and 2 more persons come, then for the second reservation the price per person for the second reservation will be the price for 4 persons (2+2). € 20 reservation costs will also be charged for the new reservation.B. I want to come with fewer people than I have reserved for.
The existing reservation will be cancelled and a new reservation made. The cancellation costs charged will be the difference between the downpayment on the cancelled reservation and the down payment on the new reservation. € 20 reservation costs will also be charged for the new reservation.Other dates
C. I want to stay for longer than I have reserved:The existing reservation will be maintained and a new reservation made for the extra nights.
The price will be determined by the number of nights per reservation.Example: When the existing reservation was for 6 nights and this reservation is extended by 3 nights then the price will be the price for a reservation for 6 nights and the price for a reservation of 3 nights, and not the price for a reservation for 9 nights. € 20 reservation costs will also be charged for the new reservation.D. I want to stay for a shorter period than I have reserved:The existing reservation will be cancelled and a new reservation made.
The cancellation costs charged will be the difference between the downpayment on the cancelled reservation and the down payment on the new reservation. € 20 reservation costs will also be charged for the new reservation.I want to shift my reservation to other dates.The existing reservation will be cancelled and a new reservation made.When the cancelled reservation and the new reservation have overlapping dates, then the down payment for the overlapping dates will be deducted from the down payment for the new reservation.
€20 reservation costs will also be charged for the new reservation.

Other accommodation
E. If I should like accommodation other than what I have reserved:
This is not deemed to be a change. The existing reservation will be cancelled, see 7.
A new reservation will be made.

10. How should I pay when I have no credit card?
If you cannot do the down payment by credit card, we offer the possibility to do the down payment by bank transfer.
We will send an email with instructions on demand. You can also use the credit card of a travelling companion. We shall then require his or her name, address and telephone number.

11. Can I park easily?
You will find the answer on iamsterdam.com

12. Can I bring domestic animals?
In general no, but there are a few accommodation units where you may. You will see at each accommodation if it allowed or not.

13. Do I have to pay a deposit?
No. There are however exceptions: For some accommodation units the access door(s) are fitted with system locks.
Reproducing the keys for these locks is painstaking and expensive. A deposit of some € 50 per set is generally required for these keys. Owners of houseboats may ask a deposit for the pump system of the toilet. The deposit will be returned to you upon departure.