Payment

When should the guests pay?

geldThe guests should pay in cash immediately upon arrival.
It is important that guests pay immediately. Don’t wait until the following day or to the end of their stay. You are responsible for collecting the money.

What should I do if a guest has no money with him?

You should direct the guest to the nearest cash dispenser. It is important that guests pay immediately. Don’t wait until the following day or to the end of their stay. You are responsible for collecting your money.

How does a security deposit work?

You set the security deposit on your personal page. The security deposit will then apply for every booking placed after that moment.

Give the guests a receipt when you collect the security deposit.
Shortly before the guests leave you should go to the accommodation to check if everything is in order. Then return the security deposit in return for the receipt.

How are prices calculated and payments made?

How much may I charge for my accommodation?


When you have filled in all the information, a price recommendation will appear. You do not have to adhere to this price, but we believe it to be the price that will allow you to let the accommodation successfully. You can also adjust the price later. That new price will then apply for reservations made after the price adjustment.

How is the price per night determined?


The price per night will depend on:

a –the number of persons:
Whether guests come alone or with two persons has no effect on the price.
For three persons the price per night will be higher but the price per person will be lower than for two persons.
For four persons the price per night will be even higher but the price per person will be lower that for three persons.
b – the location of the accommodation and its level of comfort.
c – the length of the period reserved:
For longer reservations the price will be lower.

Cleaning and tourist tax are included in the price.

Does the number of persons influence the price?


Yes, the more people there are the higher the price per night will be.
Whether a guest come alone or with two persons makes for the price no difference.
For three persons the price per night will be higher but the price per person will be lower than for two persons.
For four persons the price per night will be even higher but the price per person will be lower that for three persons.

Does CityMundo have a special price for children?


CityMundo has a reduced price for children from two to four years old.

For children of five and older the adult price applies and children younger than two are welcome free of charge.

You can indicate whether you want to receive children or not.

Can I add special prices for special periods?


Yes, you can add special prices at your personal page.

Can I charge extra for cleaning?


Cleaning costs are not charged separately, they are included in the price.

Can I charge tourist tax separately?


The tourist tax is not charged separately, it is included in the price.

What is the host fee?


The host fee is a payment that CityMundo retains from the price per night. The price per night is the price for which you offer your accommodation.

Guests pay on arrival the amount due. This is the price per night X the number of nights, less the host fee (that latter has already been retained from the deposit paid upon making the reservation). In some cases there may be within one reservation various prices per night (for example when there are national holidays for which a higher price has been set during the period reserved)>

CityMundo has a very advantageous host fee of 7.5 to 9%. The longer the reservation the lower the fee charged.
All prices are rounded off in Euros.

The guests also pay a fee that is added to the price per night.

How and when will I be paid?


You will be paid as soon as your guests arrive. They will pay you in cash.

When a reservation is made you will receive an e-mail with details of the guests and the amount that they are due to pay.

The guests will have the cash with them. There is therefore no payment traffic between CityMundo and you.
Guests will sometimes want to transfer payment to your account before arrival. When this is the case CityMundo will contact you first to ask you whether you object to that.

Where are the payment statements?


They are on your personal page. They are the amounts from which CM’s fee has already been deducted.
The payment statements can be seen and printed each year.

Do I have to pay tax on income from letting accommodation?


The best answer to this question is available from the tax authorities or from your tax advisor. You will in all cases have to pay tourist tax. The Municipality of Amsterdam can provide you with information on tourist tax.

Can I charge for cleaning costs?

Costs for cleaning are included in the amount that the guest will pay you.

Can I charge extra for the tourist tax?

No, the tourist tax is in fact already included in the amount that the guest will pay you.