Preparation and cleaning

How should I prepare my accommodation for guests?

You don’t have to completely empty your house; personal items are what add charm. Do however ensure that there is some wardrobe and cupboard space so that your guests can empty their bags.

Is my accommodation safe for guests?

Your guests are unfamiliar with your house. It’s worth therefore checking for safety beforehand.

Take account in this of the following points:
-Are there smoke alarms, fire extinguishers and a fire blanket in the kitchen?

-It is important that you make an evacuation plan and that you show your guests upon arrival the escape routes. Check at all times that the escape routes are free of obstacles.

-Buy an escape ladder when needed: suppose that because of the fire your evacuation plan is no longer realistic, then an escape ladder is an excellent way of escaping out a window.

-When you are offering art of your house and use a night lock at night, ensure that the key either remains in the lock or at an easily recognizable place near the lock, for example in a red key cabinet with glass door.

-Give guests the emergency number 112.

For more information: http://www.brandweer.nl/ and www.veiligheid.nl

Does my household contents or building insurance cover damage that is caused by guests?

That will depend on the terms and conditions of the policy. You should contact your insurer.

Guests, when they cause damage and are insured (legal liability) for such event, should be able to seek recourse by means of a payment from their insurer.

How will guests know how to treat my possessions?

Most convenient is that you write the salient details on one or two sheets of A-4, remember particularly:

-smoking/non-smoking
-wifi code
-rubbish for collection outside, when and where
-fuse box
-operation central heating thermostat / gas boiler / geyser / telephone numbers (contact person, neighbours, police, medical assistance) / details on locking up the house / consideration for the neighbours /on a boat: operating the pump / escape routes

You can also leave the appropriate instructions with each individual appliance.

You may also make recommendations, for example where to hire a bicycle or you can tell them of restaurants in the area that are worth a visit.

What do I need to do in the area of cleaning?

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Very important is that the accommodation is completely clean before the guests arrive. That means dusting and vacuuming and ensuring that bathroom and kitchen too are spic and span.

It is useful to make a checklist of everything that needs to be clean.

Pay attention to detail, such as: have the previous occupants really cleaned the pots and pans? What is the state of the cutlery and glassware?

Remember to have an adequate supply of toilet paper.

Are the rubbish bins empty and has opened food packaging been removed from the refrigerator?

Look at your house through the eyes of a stranger and imagine that you are coming for a short stay!

Are bed linen and towels provided as standard?

Yes, that is part of the service.
Linen must of course be clean. Always check the sheets for stains and signs of wear. The same applies to bath, hand and kitchen towels.
Make sure that you have an ample supply, so that when there is a change of guests there are enough clean sheets and towels available.

For longer stays you may, depending on the total number of nights’ occupancy, replace the sheets and towels every five days. You can also provide the reserve linen for the guests to arrange this themselves.

Are the guests expected to clean the accommodation?

Guests are not expected to clean for the next guests. What is expected however is that they leave the accommodation neat and tidy. It is helpful in this connection to make a range of detergents available, for example multiclean, washing up liquid, clean sponges and dishcloths, dustpan and brush, vacuum cleaner and refuse bags.
Tell the guests when the rubbish is to be collected and where they should deposit it or where the bins are.